A process assessment model for human resource skill development enabling digital transformation

Human resource skill development plays a critical role in the success of digital transformation (DX) in organizations. As a result of the literature review, it is seen that there is a lack of systematic guidance on how to improve the quality of the process of DX human resource skill development for the organizations. ISO 330xx, the set of standards, provides a process assessment framework that can also be used as a baseline to generate process capability models for different specific domains. We utilized this approach by developing process definitions of DX human resource skill development based on the standard to assess the current process capability level and generate a road-map for process improvement. To observe the benefits and usability of the approach, we have performed a case study, including assessing an organizations' DX human resource skill development process capability level and developing an action plan for process improvement. The findings show that the proposed approach is applicable for identifying the current capability level and can provide a roadmap for moving to the next level.